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When I got to the service counter, no one was happy. Not the customers, not the employees. I stood in the corner and I waited, I listened and I uncovered an opportunity. The customers were complaining about long delays, high prices and poor support. At the same time, I could see the employees were frustrated, working in an environment that they didn't like, dealing with what seemed like a lose-lose situation with each customer.
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The day the Camcorder died. |
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One day, our Camcorder died. My wife, Renee, reminded me that we had a Disneyland trip coming up soon and that I had better buy a new Camcorder, or get this one fixed. I dug out the phone book and began my search for someplace that could quickly fix the camera. Our choices were pretty limited and I wound up taking it to a local electronics "super store" where something amazing happened.
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I went ahead and dropped my Camcorder off for repair, shook my head in amazement when told it would be 30-days at a minimum for the repair and that no one could give me an estimate of the repair price. The repair wound up taking 37 days to complete, at a price that was not much less than replacing the Camcorder. But the true value of the experience was soon to be found, and it would be priceless.
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Where there's a problem, there's an opportunity. |
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I went ahead and dropped my Camcorder off for repair, shook my head in amazement when told it would be 30-days at a minimum for the repair and that no one could give me an estimate of the repair price. The repair wound up taking 37 days to complete, at a price that was not much less than replacing the Camcorder. But the true value of the experience was soon to be found, and it would be priceless.
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Apple ipod Repair is born. |
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Within a few months, we knew we were on to something. With our logistics center in Memphis and our repair center in California, we were ideally suited to offering the fastest service on the planet and we were having fun doing it.
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| 3-years later and we've blown our sales expectations off the charts, offering our unique service to thrilled customers throughout the country. What started with Mac laptops now encompasses iPods, Sony PSPs, PC laptops and our newest addition, DataRestore data recovery. We've got some great plans for the futureThank you for taking the time to learn about our company! Take a look around our website and if you don't find what you're looking for, please call 1-888-572-7372, we'll be glad to help. |
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